Tenant Portal Development
Give your tenants a modern self-service experience that reduces your support burden, accelerates rent collection, and eliminates the back-and-forth that burns hours every week.
Sound Familiar?
The daily grind without a tenant portal
Phone-Tag Maintenance
Tenants call. You miss it. They leave a voicemail. You call back. They're at work. Meanwhile, the leaky faucet gets worse. Every maintenance request becomes a multi-day game of phone tag that frustrates everyone involved.
Manual Rent Collection
Checks arrive late, get lost in the mail, or bounce. Money orders require trips to the office. You spend the first week of every month chasing payments instead of managing properties.
Lease Document Hunting
Tenants call asking about pet policies, move-out procedures, or renewal terms. You dig through filing cabinets or shared drives trying to find the right version of their lease. Every call burns 15 minutes.
Communication Blackouts
A pipe bursts on the third floor and you need to notify 40 tenants about a water shutoff. Your options: tape a note to the door, send 40 individual texts, or hope the word spreads on its own.
No Payment Visibility
You can't quickly see who's paid, who's late, and who's on a payment plan. Getting a clear picture of rent collection status means cross-referencing bank deposits with spreadsheets.
What We Build
A tenant experience designed for your workflow
Online Rent Payment
ACH and card payments with auto-pay enrollment, split payment support, and instant confirmation receipts. Late fees applied automatically based on your lease terms.
Maintenance Request System
Tenants submit requests with photos and priority levels. Your team assigns vendors, tracks progress, and closes tickets -- with the tenant seeing status updates in real time.
Lease Document Access
Digital lease storage with e-signature support for renewals and amendments. Tenants access their lease, addenda, and community rules anytime without calling your office.
Community Announcements
Push notifications and in-app announcements for building-wide updates, scheduled maintenance, community events, and policy changes. Reach every tenant instantly.
Move-In/Move-Out Workflows
Digital checklists for unit inspections, key handoffs, utility transfers, and security deposit accounting. Standardize the process so nothing falls through the cracks.
Payment History & Receipts
Complete payment ledger for every tenant showing rent, fees, credits, and deposits. Tenants download their own receipts for tax purposes without contacting your office.
How It Works
From discovery to launch in 8-12 weeks
Discovery & Design
2-3 weeks
We map your current tenant interaction workflows, identify the biggest friction points, and design a portal that fits how your team actually operates. You approve wireframes before any code is written.
Development & Iteration
5-8 weeks
Bi-weekly demos of working software. You test real features with real data, provide feedback, and we adjust. Your team and select tenants can beta-test the portal before full rollout.
Launch & Handoff
1-2 weeks
Production deployment, staff training, tenant onboarding materials, and 30-60 days of post-launch support. We monitor adoption metrics and fix anything that surfaces in the real world.
Timeline & Investment
What to expect
Timeline
8-12 Weeks
Investment
$25K-$50K
Includes discovery workshops, UX design, full-stack development, QA testing, deployment, staff training, and 30-60 days of post-launch support. Payment structure: 30% at kickoff, 30% at mid-build, 30% at launch, 10% after support period.
- Online rent payments
- Maintenance tracking
- Lease management
- Community updates
- Payment history
- Mobile responsive
Let’s build your tenant portal
Book a free discovery call and we’ll map out a tenant portal that fits your properties, your team, and your tenants.
Free 30-minute call · No pressure · Response within 24 hours